FAQ

Frequently asked questions

Are these pre-made Easter baskets?


No, these are items you can use to fill your child’s basket. You will receive them un-wrapped and ready to be placed in your basket!




Can I gift an item to another child, not in my home?


Of course. If you elect to have this item delivered to that person, please be sure to include their address. We deliver within a 20 mile radius. Any and all packaging should be removed and thrown away once opened.




What if I can’t pick up on Saturday?


That’s ok! We offer delivery within 20 miles of downtown Rochester for a small fee. Be sure to add that to your cart at time of check out.




Can I get the basket sooner?


Unfortunately, no. Because this is being put together by volunteers, we are batching the process together at one time.




Is White Space making money on these transactions?


The items listed are not marked up and White Space is not taking any portion of profits from these transactions. All time, talents and cost to run the site are being donated from White Space. We believe that every penny matters to these businesses that are unable to be open during this time. From one small business to another, we are spreading the local love.




Will my basket be put together safely, abiding by the CDC’s guidelines?


Absolutely! We are abiding by the CDC’s protocol for safe handling. People delivering will be wearing gloves and protective masks. All businesses will be handling the products according to the CDC’s guidelines as well.




Can I return any of the items when the stores reopen?


All purchases are final. If you have a defective item - please contact the appropriate store for their return/exchange policy.




Where do I pick up my items?


We will have your items available at the Rochester Downtown Alliance office in downtown Rochester. We will have no contact curbside pick up measures in place. Be prepared to show us your receipt printed or on your phone at time of pick up. Rochester Downtown Alliance 311 South Broadway Ave, Rochester, MN 55904




Why are some businesses featured and not others?


To put it simply, we did as much as we could in a very short time period, 36 hours to be precise. In the spirit of simplicity, we reached out to a few businesses that have fun items for kiddos and those who responded are included.




Are you only selling kids items?


For this beta test, yes. This goal is to inject some local flavor (and revenue back to the businesses) into your kids’ Easter baskets. Some of the gifts featured are great for adults too - feel free to order for yourself and the “bigger kids”!




Can I get my business featured?


On this round of sales, we are going to limit products being added once we launch. It will help us manage the inventory already on hand to ensure those items are being fulfilled. If you are a business owner and have kid specific items for sale, please reach out to let us know you would be interested in being a part of future sales. Email us at: hello@whitespaceco.com. We will include you in our mailing list and notify you of future opportunities.




When does the store close?


All sales will be cut off on 12 PM, Friday, April 10.




What is our goal with Gift Rochester?


This idea came from us brainstorming ways local businesses could collaborate and provide a platform for local products. Then, the moms on our team realized that they needed to purchase some gifts for their own kids' Easter baskets! We figured others may be in the same boat. Our short team goal is to fill local flavor into your kids’ baskets this season. Just because these stores have to be closed, that doesn’t mean we can’t support them.




Who is doing this?


You may have not heard of us before because we specialize in being behind the scenes of small businesses. White Space, a branding agency in Rochester for 9 years, is leading this charge. We have been behind dozens of projects locally, including the branding for Downtown Rochester, LittleThistle, Benike Construction, Spark, Hot Chip Burger Bar, working on the Heart of the City project, and the list goes on. But this isn’t about us. If you would like to learn more, feel free to check us out at www.whitespaceco.com.





0